Bii Value | Exceptional Customer Service

Each day, Bii's Customer Service specialists provide the information our customers need to manage their busy schedules. Helping our customers increase their productivity, reduce turn-around-time, and improve the overall quality of service to their customers is the goal of Bii's outstanding Customer Service Team.

Need information at your fingertips 24 hours a day? Bii has made that even easier - sign up for access to My Bii™. By entering a user name and password you select, you can review the status of your order anytime... anywhere.

My Bii™ features:

Repair order status
Projected shipping date
Detailed shipping information
Each day, Bii's Customer Service specialists provide the information our customers need to manage their busy schedules. Helping our customers increase their productivity, reduce turn-around-time, and improve the overall quality of service to their customers is the goal of Bii's outstanding Customer Service Team.

Need information at your fingertips 24 hours a day? Bii has made that even easier - sign up for access to My Bii™. By entering a user name and password you select, you can review the status of your order anytime... anywhere.

My Bii™ features:

Repair order status
Projected shipping date
Detailed shipping information

At Bii, we know that each of our customers has different requirements. Our goal is to provide the level of service you need, when you need it, and repeat that level of service every time you trust us with your bearings.

Need more information?

Click on one of the links below to send a message to one of our customer service professionals, and let us exceed all of your expectations!

For Military customers

      For Commercial Aviation Customers:

For North America (US and Canada) West
For North America (US and Canada) East
For South America
For Asia Pacific
For Europe, Middle East or Africa

For Aeroderivative and Marine Propulsion


We would love to hear about your service experience at Bii. Good, bad or exceptional... we want to hear from you. Click on the link below to tell us how we're doing.

LOS-CS-FDBK@timken.com