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Bii's industry leading bearing inspection and reconditioning services are only one piece of the total engine overhaul package. As a result, our customers' success is directly related to the efficiency of these processes, with realistic response and turn-around-times (TAT) that allow them to meet their build schedules. In response to these customer needs, Bii has developed a number of Rapid Response programs. Coupled with the industry's fastest process TAT, Bii is able to provide the phenomenal service and peace of mind our customers need to increase their competitive edge.
Some of the Rapid Response programs include:
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Customer Satisfaction Teams |
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Priority Scheduling |
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Flexible Operation Hours |
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Express TAT™ |
Never satisfied with the status quo, we are continually looking for opportunities to improve our ability to rapidly respond to any customer request. As an example, Bii has significantly reduced our process TAT through ongoing Lean and Kaizan events. The result of this ongoing improvement has resulted in Bii's Express TAT™. Available to all Bii customers, this unique process provides the industry's fastest TAT for both bearing inspection and reconditioning. Bii's Express TAT™ is currently achieving the following process performance:
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Certified Inspection™ - 4 Days or Less |
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Bearing Reconditioning™ - 15 Days or Less |
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Ship Direct™ - 18 Days or Less |
If you are familiar with Bii, you undoubtedly know that a "Passion for Exceeding Customer Expectations" is part of our Mission Statement - but it really is more than just words at Bii. It's part of our culture, it's part of our belief system, and it's the way we think and act every single day. From our hiring practices to our training programs, we're constantly reinforcing the message that customers are our number one priority.
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Bii Value | Rapid Response/TAT
